Flow
A Biotensis solution
Every step of the patient episode, on one timeline.
Flow takes a patient from referral to report and back again, scheduling, anamnesis, exams, clinical documentation, and follow-up, and keeps it all in sync with your HIS through HL7 and FHIR.
The problem
The patient episode lives across a dozen systems. Flow makes it one.
Between the referral, the scheduling system, the front desk, the exam room, the reporting workstation, and the discharge letter, a single patient episode crosses systems that don't quite talk to each other. Front desks chase phones, clinicians retype data, patients explain themselves twice. Flow is the orchestration layer that keeps the episode in one place, and lets the systems you already use stay where they are.
What it does
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Scheduling & confirmations
Bookings, reminders, and patient confirmations across rooms, clinicians, and locations, without phone tag.
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Episode timeline
Every patient interaction, referral, scheduling, anamnesis, exam, report, follow-up, sits on a single timeline you can audit.
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Anamnesis & questionnaires
Structured intake forms collected before the visit, signed digitally, and routed into the clinical record automatically.
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Exam workflow orchestration
From check-in to report sign-off, the front desk, the clinical team, and the patient all see the same state.
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HL7 messaging (v2 & FHIR)
ADT, ORM, ORU, SIU and FHIR resources for Patient, Encounter, ServiceRequest, and DiagnosticReport, flowing in both directions.
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SPMS-ready integration
Built to slot into Portuguese public-health infrastructure (RSE, SPMS-managed services), and equally at home with private HIS stacks.
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Identity and consent
National ID resolution, GDPR-aligned consent capture, and an audit trail per episode.
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Notifications across channels
SMS, email, and patient-portal pushes, so the patient is informed without the front desk lifting a phone.
Integrates with
- HL7 v2 (ADT · ORM · ORU · SIU)
- HL7 FHIR R4
- SPMS-managed services
- RSE (Registo de Saúde Eletrónico)
- Hospital HIS / EHR
- REST API
Questions
- Does Flow replace our hospital information system?
- No. Flow orchestrates the patient episode and integrates with the HIS or EHR you already run, it adds the workflow layer, not a parallel record.
- Which HL7 messages does Flow speak?
- ADT for admissions and demographics, SIU for scheduling, ORM for orders, ORU for results, plus FHIR R4 resources where the receiving system supports them.
- Can Flow integrate with SPMS services?
- Yes. Flow is designed for the Portuguese public-health context and connects with SPMS-managed services and RSE; it works equally well alongside private HIS infrastructure.
- How does the patient experience the workflow?
- Patients book and confirm online, fill anamnesis forms before the visit, receive their reports, and reach the clinic through a single portal, without learning a new app per facility.